Edge Communication

Edge Communication provides Sales and Customer Service Training across Australia from its Perth base, delivering customised programs in-person or virtually to improve frontline and sales team performance.

• Founder and facilitator Ava Lucanus has over 20 years of experience in customer service training and has worked with over 90 businesses. She holds Certified Speaking Professional (CSP) and Certified Virtual Presenter (CVP) accreditations.
• Programs cover customer service excellence, telephone skills, phone etiquette, sales conversion, and managing difficult customer interactions, tailored to each organisation’s industry and workflow.
• Delivery modes include in-person workshops, Australia-wide on-site delivery, and online training. Regular follow-ups and coaching are emphasised to reinforce learning and sustain improvements in customer experience and employee retention.

Best for: organisations seeking to build consistent customer service standards across frontline teams and improve customer retention and sales outcomes through skilled communication.

Edge Communication develops Advanced Communication Skills for customer-facing staff, focusing on telephone technique, voice management, and professional etiquette in customer interactions.

• Training covers voice tone, pace and projection, body language impact on phone presence, and professional language for diverse customer scenarios.
• Programs are customised to each team’s roles and industry context, delivered in-person or virtually by Ava Lucanus and her team.

Best for: frontline teams and receptionists who need to consistently deliver a professional first impression and manage customer interactions with confidence.