How to claim a listing using a different business email

Use this walkthrough when your email address is different from the company website domain, such as after a business name change, domain change, or parent company arrangement.

Ready to start?

Go to the claim page, search for your business, enter your preferred business email, and follow the additional review steps shown for your listing.

Claim a listing

Why extra verification appears

When the email domain does not match the listing website, Workforce Directory can still accept the request, but the claim is reviewed manually before listing access is granted.

Step-by-step guide

Manual claim review steps

Follow these steps to verify your email and submit the claim for manual review.

Step 1 Open vendor search

Go to the claim page, click the Search Vendor or company name field, and start typing your business name.
Step 2 Enter your vendor search term

Type your company name into the search field to locate the existing listing you want to claim.
Step 3 Select your company from the results

Choose your company from the search results to continue with the claim for that listing.
Step 4 Update the company email

Enter the business email address you want to use for verification, even if it differs from the listing website domain.
Step 5 Acknowledge the email review notice

If the email does not match the listing domain, a validation message will explain that your claim can continue but needs extra verification before access is awarded.
Step 6 Send the verification request

Click Send verification to request a new verification code for the email address you entered.
Step 7 Open the verification code field

Click the 6-digit verification code field when you are ready to enter the code from your email.
Step 8 Enter the verification code

Type or paste the 6-digit verification code you received by email.
Step 9 Confirm the verification code

Click Verify code to validate the code and continue the claim process.
Step 10 Select the claim issue reason

Choose the option that best explains why you are using a different business email, such as a changed domain, parent company, old website, or limited access to the listed email.
Step 11 Enter your phone number

Add a valid Australian phone number so the Workforce Directory team can contact you if more verification is needed.
Step 12 Provide supporting details

Add any extra context that supports your claim and explains the relationship between your email and the listing.
Step 13 Submit the claim request

Click Request claim listing to submit the claim for review by the Workforce Directory team.
Step 14 Wait for verification

After submission, you will see confirmation that the claim request has been received and is pending verification. Monitor your email for confirmation and next steps.