Terms and Conditions

Workforce Directory

Terms and Conditions

1. About These Terms and Acceptance

1.1 Who these Terms apply to

These Terms and Conditions (“Terms”) govern your access to and use of the Workforce Directory website at www.workforcedirectory.com.au (“Website”), including all content, features, and functionality.

1.2 Operator and Developer

The Website is operated by Linq HR (ABN 39 763 620 696) (“Operator”, “we”, “us”, or “our”) and developed by Credentials Pty Ltd (ABN 23 103 176 405) (“Developer”).

1.3 Acceptance

By accessing or using the Website, you agree to these Terms to the extent a contract can lawfully be formed by that conduct. This contractual acceptance is separate from any consent required under privacy or marketing laws. Browsing, silence or failure to adjust a preference is not consent to non-essential tracking, direct marketing or a new use or disclosure of personal information.

1.4 Incorporated policies (current)

The following documents form part of these Terms: (a) the Workforce Directory Privacy Policy at www.workforcedirectory.com.au/privacy/; and (b) the Workforce Directory Cookie Policy at www.workforcedirectory.com.au/cookies/. For personal information generally, the Privacy Policy prevails over an inconsistent provision of these Terms. For the technical operation, categories, providers, duration and controls for cookies and similar technologies, the Cookie Policy prevails, but only to the extent it is consistent with the Privacy Policy and applicable law. These Terms govern other contractual matters not addressed by the privacy documents. No hierarchy clause limits a statutory privacy, consumer or communications right.

1.5 Contact us

For any questions about these Terms, contact us at help@workforcedirectory.com.au.

2. About the Website

Workforce Directory is an online directory of businesses providing products and services in the human resources and workforce management sector in Australia, enabling users to search for, compare, and discover vendors across recruitment, training, payroll, superannuation, OH&S, employee wellbeing, HR technology, and related services. The Website is a reference and information tool — we do not act as an agent, broker, or intermediary between you and any vendor, and any engagement is entirely between you and that vendor. You do not need to create an account to browse and search the Website.

3. Access Licence and Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal or internal business purposes. You must not systematically extract or store substantial portions of the Website's content, redistribute or commercially exploit content obtained from it, use it to build a competing directory, remove notices, or breach the Copyright Act 1968 (Cth). The Website has no built in save function; bulk extraction or repurposing of directory data is not permitted. We may restrict, suspend, or terminate access at any time for breach or harmful use.

4. Acceptable Use and Prohibited Conduct

4.1 Prohibited technical conduct: no automated scraping/bots/crawlers without consent, no reverse engineering, no disrupting the Website, no unauthorised access, no framing or mirroring.

4.2 Prohibited commercial conduct: no building a competing directory, reselling data, soliciting listed vendors to a competing platform, or unauthorised advertising.

4.3 Platform abuse: no false reports, impersonation, defamatory or harassing conduct, or manipulating ranking/verification features.

4.4 Anti-competitive conduct: must not contravene Part IV of the Competition and Consumer Act 2010 (Cth); we may report potentially anti-competitive conduct to the ACCC.

4.5 Consequences of breach: warning, technical restriction, access restriction/termination, or referral to authorities; vendors may additionally have their Account suspended or terminated.

5. Directory Listings, What the Website Provides

Vendor listings (“Listing Content”) may be vendor submitted, sourced from publicly available information (including AI assisted collection), or both. Inclusion of a vendor is not an endorsement or guarantee. A “Verified” badge confirms identity verification only (ABN and domain email validation) — it is not a quality assessment or accuracy guarantee. Search placement reflects organic factors (relevance, completeness, recency) and commercial factors (subscription tier); commercially influenced placement is labelled “Featured” or “Sponsored” where practicable. We take reasonable steps, including AI assisted monitoring, to maintain accuracy but cannot warrant all information is accurate, complete, or current. The Website may link to third party websites for convenience only. A “last reviewed” indicator does not warrant accuracy as at that date.

6. No Warranty on Vendor Credentials, Claims, or Representations

All Listing Content — descriptions, claimed experience, credentials, certifications, pricing, and testimonials — is self reported by vendors or drawn from public sources and is not independently verified by the Operator. We make no representation about a vendor's qualifications, licences, experience, insurance, financial standing, legal compliance, or awards. Pricing and commercial terms are self reported. Testimonials are vendor provided and not verified. Listing descriptions are, in substance, marketing material and should be treated as such.

7. Your Responsibility to Conduct Independent Due Diligence

Before engaging, contracting with, or paying any vendor, you must conduct your own independent verification, including checking ABN status (abr.business.gov.au), ASIC registration, relevant licences/accreditation, insurance, references, and the vendor's privacy practices and contract terms. This is a suggested minimum only — the diligence required depends on the nature, scope, value, and risk of the engagement; seek independent professional advice if uncertain. Nothing on the Website is legal, financial, procurement, HR, or other professional advice. Any decision to engage a vendor is made entirely on your own evaluation, and we are not responsible for it.

8. No Liability for Losses Arising from Vendor Engagement

The Operator is not a party to, agent for, broker of, or intermediary in any arrangement between you and a vendor. To the maximum extent permitted by law, the Operator excludes liability for a vendor's product/service quality, misconduct, fraud, misrepresentation, negligence or breach of contract, failure to hold required licences/insurance, data breaches, financial standing, personal injury or property damage, and any dispute arising from your engagement with a vendor. Your engagement with any vendor is at your own risk. Nothing in this clause excludes or limits any non-excludable right under the Australian Consumer Law (ACL).

9. Responsible Use When Contacting Vendors

Vendor contact details are for genuine business enquiry and evaluation only. You must accurately identify yourself and not misrepresent your identity or purpose, and must not use vendor contact details for unsolicited marketing, spam, harassment, or competitive intelligence gathering. You must not send commercial electronic messages using details obtained from the Website without the recipient's express or inferred consent under the Spam Act 2003 (Cth).

10. Reviews and User Submitted Content

Workforce Directory may in future introduce a review/rating feature. Where available, submitted content must be genuine, accurate, non-infringing, and not incentivised. We may moderate, edit, or remove content at our discretion and are not obliged to publish or maintain it. By submitting content, you grant us a non-exclusive, royalty free, worldwide, perpetual licence to use, publish, and reproduce it. User content does not represent our views and is not independently verified by us.

11. Intellectual Property

All IP in the Website (design, code, algorithms, databases, graphics, and the “Workforce Directory” name and branding) is owned by the Developer, Credentials Pty Ltd, or its licensors, and is the subject of pending trademark applications with IP Australia. Nothing in these Terms transfers IP rights to you. IP in vendor-submitted Listing Content remains with the vendor, displayed under licence to operate the directory. You may view, download, and print pages for personal or internal business use only, retaining all notices; any other reproduction or commercial use requires our prior written consent.

12. Use of AI and Automated Technologies

We may use AI, machine learning, and natural language processing to enhance search, verify and enrich listing data, respond to enquiries, analyse behaviour, and detect misuse. AI generated outputs are provided “as is” and may not be error free; we do not warrant their accuracy, completeness, or reliability.

13. Privacy, Data Collection and Cookies

13.1 Privacy Act compliance

We collect, hold, use and disclose personal information as described in the Privacy Policy and in accordance with applicable law. By using the Website, you acknowledge the Privacy Policy; you do not consent merely by browsing. Where consent is legally required, we request it separately through a clear, informed, voluntary, current and specific choice.

13.2 Information collected automatically

When you access the Website, we may automatically collect your IP address, browser type, operating system and device information, pages visited and links clicked, search queries and directory interactions, and general geographic location (based on IP address). Some or all of this may be personal information where it relates to an identified individual or an individual who is reasonably identifiable, including where it can be linked with other information held by us or a third party (see Privacy Policy clause 4.2).

13.3 Cookies

13.3 Cookies. The Website uses cookies and similar tracking technologies described in full at www.workforcedirectory.com.au/cookies/. Essential cookies are required for the Website to function and cannot be disabled. Optional cookies (Analytics, Marketing, and Experience) are switched off by default and are only set once you have actively opted in via the cookie preference prompt or the Cookie Policy page. You can change your preferences or withdraw consent at any time using the preference panel on the Cookie Policy page, through your browser settings, or (for Google Analytics) using Google's opt-out tool. Disabling essential cookies may prevent parts of the Website, including your vendor Account, from functioning correctly.

13.4 No sale of personal information

We will not sell, rent, or trade your personal information to third parties for marketing purposes without your express consent.

14. Service Availability and Reliability

We use commercially reasonable efforts to keep the Website available but offer no formal SLA or uptime guarantee. Maintenance is scheduled during off peak hours where practicable. We are not liable for loss from planned or unplanned unavailability. Features may be added, modified, or removed as part of ongoing development.

15. Security and Data Protection

We implement reasonable technical and organisational measures including TLS/SSL encryption, access controls, and regular monitoring, and comply with the Notifiable Data Breaches scheme. We cannot guarantee absolute security and are not liable for unauthorised access despite reasonable measures, except as required by law.

16. Data Accuracy and Correction

You may report inaccurate Listing Content via the Website's reporting function or by emailing help@workforcedirectory.com.au. We acknowledge, investigate, and take reasonable steps to correct, update, or remove content, at our discretion; frivolous, vexatious, or anti-competitive reports may be disregarded. We may also correct, flag, suspend, or remove Listings on our own initiative.

17. Competition and Fair Use

The Website is open to all users, including competitors, for internal evaluation and benchmarking, provided you do not systematically extract or aggregate data beyond reasonable internal analysis, and do not contravene Part IV of the Competition and Consumer Act 2010 (Cth).

18. Limitation of Liability

The Website is provided “as is” and “as available”; to the maximum extent permitted by law we exclude all warranties. Aggregate liability of the Operator and Developer is capped at the greater of AUD $100 or fees paid in the preceding 12 months (AUD $100 for users who have paid no fees). Neither party is liable for indirect, incidental, special, consequential, punitive, or exemplary damages. Nothing excludes non-excludable ACL rights; where we may limit liability under ACL s.64A, it is limited to resupply/re-performance or the cost of doing so.

19. Indemnity

You indemnify the Operator, Developer, and their personnel against claims, losses, and costs arising from your breach of these Terms, unlawful or unauthorised use of the Website, or third party claims arising directly from your unlawful conduct — except to the extent caused by our own negligence, breach, or wilful misconduct, and subject to the ACL.

20. Complaint Handling and Dispute Resolution

Complaints go to help@workforcedirectory.com.au; we acknowledge within 5 business days and respond within 20 business days. Unresolved matters may be escalated internally, then referred to mediation via the Resolution Institute (ACN 008 651 232) before formal proceedings. Each party bears its own costs; mediation costs are shared equally unless agreed otherwise.

21. Amendments to These Terms

We may update these Terms at any time; the “Last Updated” date changes accordingly. For material changes affecting your rights or obligations, we provide at least 21 days' advance notice by email, prominent website notice, or another reasonable method. Non-material changes may be made without notice. Continued use after publication (or after the notice period for material changes) constitutes acceptance.

22. Governing Law and Jurisdiction

These Terms are governed by the laws of Victoria, Australia, with non-exclusive jurisdiction of the Victorian courts and the Federal Court sitting in Victoria. National Commonwealth laws (the ACL, Privacy Act, Spam Act) are unaffected; the ACL prevails over any inconsistent provision.

23. General

Includes: entire agreement (23.1); severability (23.2); no waiver except in writing (23.3); force majeure (23.4); no partnership or agency (23.5); limited third party rights, with the Developer an intended beneficiary only where expressly stated (23.6); assignment only where it does not materially diminish the user’s rights (23.7); compliance with Australian law (23.8); Part B prevailing over Part A only for vendor specific contractual matters and not over the Privacy Policy or Cookie Policy hierarchy in clause 1.4 (23.9); and compliance with the unfair contract term provisions of the Australian Consumer Law (23.10–23.11). A person may raise a concern with us, but is not required to do so before contacting the ACCC, a State or Territory regulator, the OAIC or another competent body, or before exercising a statutory right.

24. Acceptance at Registration

Completing registration (clicking “Register”, “Submit”, “Create Account”, “Claim Listing”, or similar) constitutes binding acceptance of both Part A and Part B. These Terms are deemed read and understood as a condition of registration and incorporate published pricing/Plan descriptions. Registering on behalf of a company confirms your authority to bind it; individuals registering must be at least 18.

25. Live Site Status

The Website is live and fully operational — not in a presales, beta, or trial phase. Part B obligations apply in full from your Registration Date with no grace period, except as expressly agreed (such as Founder Pricing under clause 35). Pre-launch communications do not form part of these Terms.

26. Vendor Registration and Account

To register you must hold a valid ABN and be ABR registered, operate a genuine HR/workforce sector business, provide truthful information, and not be subject to a prior suspension or termination. We may verify identity via ABN validation and a company domain email, which may result in a “Verified” badge. You are responsible for Account security and must notify us of unauthorised use. Each ABN is entitled to one primary Listing unless otherwise agreed in writing.

27. Mandatory Listing Data Requirements

Mandatory fields: ABN, Display Name, Short Description, and Contact Person 1 email and phone (see also Privacy Policy clause 4.1). Service category selection is optional but encouraged and improves visibility. Mandatory fields may be amended under clause 28; a Listing missing required fields may be suspended or removed until corrected.

28. Continuous Review, Update, and Unilateral Adjustment Rights

As a continuously developed platform, we may change site structure, the Services Taxonomy, categories, and data fields. We reserve the right to change, delete, amend, reformat, or otherwise adjust any component of your Listing Content, without prior notice, to the extent reasonably necessary for operation and improvement — including service descriptions, specialisations, coverage areas, business profiles, categories, industries served, and credentials displayed. We are not obliged to notify you of adjustments, though we will use reasonable efforts to do so for material changes. You may request correction of an inaccuracy introduced by an adjustment. Nothing limits your non-excludable ACL rights.

29. Listing Content, Warranties and Prohibited Content

By submitting Listing Content, you warrant on a continuing basis that it is accurate and not misleading (ACL s.18), that you own or are licensed to use it, that it does not infringe third party rights, that it complies with Australian law, and that you hold any credentials it describes. Prohibited content includes anything false, infringing, defamatory, impersonating, or advertising services not genuinely offered. You are solely responsible for the accuracy and legality of content you submit.

30. Content Licence and Intellectual Property

You retain ownership of Listing Content you submit. You grant the Operator a non-exclusive, royalty-free, worldwide, sublicensable licence to use, copy, display, publish, distribute, adapt, reformat, and process it for operating and promoting the directory, AI processing, and clause 28 adjustments, continuing for as long as the Listing remains live plus a reasonable wind down period. Feedback you provide is licensed to us perpetually, irrevocably, and royalty-free.

31. Auto-Generated Listings

We continuously add company Listings from publicly available sources (including the ABR and company websites), which may appear before a company registers. These can be claimed via registration and identity verification (clause 26), after which these Terms apply in full. Auto-Generated Listings may not be fully accurate; once claimed, you assume responsibility for accuracy. A company not wishing to be listed may request removal by emailing from a domain matching address, actioned within 10 business days once verified (consistent with Privacy Policy clause 11.6); clause 33 applies to third-party caching after removal.

32. Email Communications

By registering, you expressly consent to receive Operational Communications and Marketing Communications. Marketing Communications identify the sender and include a functional unsubscribe mechanism honoured within 5 business days under the Spam Act 2003 (Cth). Unsubscribing from marketing does not affect Operational Communications relating to your Account, Listing, billing, compliance, or security. You are responsible for keeping your registered email current.

33. Listing Deletion on Request

You may request deletion at any time by emailing help@workforcedirectory.com.au from your registered address with the subject “Listing Deletion Request”, including your company name and ABN. We action deletion ordinarily within 10 business days of a verified request. Deletion does not affect obligations or fees accrued beforehand. Copies of your Listing Content may persist on third party platforms (Google Search, Bing, archive.org, social media, aggregators) that cached or scraped it — this is outside our control and we accept no responsibility for it; you should contact those platforms directly.

34. Fees, Payment, and GST

We offer free and paid Plans as described on the pricing page. Fees are in AUD, payable in advance, exclusive of GST (added and shown separately). Paid Plans auto-renew at the then current price unless cancelled beforehand. Failed payment may lead to suspension, downgrade, or termination after a reasonable period. Cancellation takes effect at the end of the current period; refunds are considered case-by-case; ACL rights are preserved. Registered vendors may access advertising/promotional placement options via their dashboard, which we may update, add, or remove at any time.

35. Founder Pricing and Price Variation

Vendors registering during the Founder Pricing Period (up to and including 30 June 2026) lock in Founder Pricing through 30 June 2031, provided the relevant Plan is renewed on time each year — a late renewal forfeits Founder Pricing. We may otherwise adjust Plan pricing at any time; the price payable is that displayed at the time of purchase or renewal, and we will not increase the price of an already paid period. Current pricing is always published on the Website; nothing limits your non-excludable ACL rights.

36. Cessation, Restructure, and ABN Change

You must notify us within 14 days of a material business change (name change, merger, sale, ABN change, change of control, cessation, or deregistration), by emailing help@workforcedirectory.com.au. We may amend, suspend, or remove a Listing if you cease trading, your ABN is cancelled, the Listing becomes inaccurate and unupdated, or you no longer meet eligibility criteria. A successor entity must register a new Account. Where a paid subscription is current at the time of a genuine structural change notified within 14 days, we will apply a pro-rata credit toward a replacement Listing for the successor entity.

37. Suspension and Termination

We may suspend your Account or Listing (with or without notice) on reasonable suspicion of breach, a credible complaint requiring investigation, an outstanding payment, ABN cancellation, a legal requirement, or to protect the Website's integrity or reputation. We may terminate immediately for an unremedied material or persistent breach (14 day cure period), fraudulent or seriously misleading content, cessation of trading, or a legal requirement. You may terminate by emailing us, which is treated as a deletion request under clause 33; accrued obligations remain. On termination, your Account and Listing are deactivated, licences granted to you cease, accrued fees remain payable, and clauses 29, 30, and other survival provisions continue.

38. Limitation of Liability (Vendors)

In addition to clause 18, our aggregate liability to you as a vendor under Part B is capped at the greater of AUD $500 or the fees you paid in the preceding 12 months. We are not liable for the continued display of Listing Content on third party platforms after deletion (clause 33). Nothing excludes or limits any non-excludable ACL right.

39. Indemnity (Vendors)

In addition to clause 19, you indemnify the Operator, Developer, and their personnel against claims arising from your breach of Part B (including clause 29 warranties), infringing Listing Content, or third-party claims from your engagement with users — except to the extent caused by our own negligence, breach, or wilful misconduct, and subject to the ACL.

40. Privacy and Data Handling (Vendors)

We collect, use, store, and disclose vendor personal information in accordance with the Privacy Act, the APPs, and the Privacy Policy — including business name, ABN, contact details, location, category selections, billing information, and login credentials — to operate and display the directory, manage your Account and subscription, send Operational and Marketing Communications, verify identity, detect and prevent fraud, and improve the Website using AI Technologies. We will not sell your personal information without your express consent. Privacy requests go to help@workforcedirectory.com.au.

41. Force Majeure (Vendor Terms)

We are not liable for delay or failure caused by events beyond our reasonable control, including acts of God, natural disasters, pandemics, internet or telecommunications failures, cyberattacks, power outages, or government action, and will use reasonable efforts to resume normal service.

42. Governing Law and Dispute Resolution (Vendors)

Part B is governed by Victorian law. Before formal proceedings, you must contact us and attempt informal resolution (5 business day acknowledgment, 20 business day window), then mediation via the Resolution Institute in Melbourne if unresolved, with each party bearing its own costs; urgent interlocutory relief remains available. This clause prevails over clause 20 for vendor matters. The Unfair Contract Terms provisions in clauses 23.10–23.11 apply equally to Part B, including the small business UCT extension effective 9 November 2023.

Contact Us

Workforce Directory, operated by Linq HR (ABN 39 763 620 696) — help@workforcedirectory.com.au — 1300 234 566 — www.workforcedirectory.com.au. Please include your company name and ABN so we can locate your Account promptly.