CX Training

CX Training provides Sales and Customer Service Training for organisations across Brisbane and Sydney, Australia, serving white-collar, blue-collar, professional, retail, financial services, not-for-profit, and public sector industries. Founded by Giles Watson, a certified trainer with 20 years of professional services experience, two Master’s degrees, and CSIA membership, CX Training delivers customised behavioural workshops combining communication skills with emotional intelligence.

• Training equips teams to de-escalate challenging interactions, adapt communication styles using the DiSC framework, and build stronger service cultures.
• Delivery options include half-day to full-day workshops (up to 10 modular sessions) in face-to-face or live online formats, tailored to each organisation’s industry and strategic objectives.
• Post-training support extends through coaching, webinars, micro-learning, and follow-up implementation workshops to drive sustained behavioural change.

Best for: organisations seeking to transform customer service excellence through mindset-focused development and behavioural accountability.

CX Training delivers Build High Performing Teams training focused on workplace relationships and conflict management in Brisbane and Sydney. Using personality profiling and emotional intelligence, the program helps teams understand behavioural differences and communicate with respect and assertiveness.

• Training covers understanding communication styles, building workplace trust, and managing conflict through in-the-moment and longer-term strategies.
• Participants develop assertiveness, emotional intelligence, and robust communication skills, learning to provide feedback respectfully and encourage constructive conflict.
• Workshops available face-to-face and online, tailored to the organisation’s strategic context, supported by post-training coaching and follow-up sessions.

Best for: organisations building team capability and trust within workgroups facing conflict.