Customer Service Training Australia

Customer Service Training Australia has provided Sales and Customer Service Training across Australia, New Zealand and Asia since 1999, specializing in interactive techniques for handling difficult customer interactions through phone, email and face-to-face channels.

• Delivers customised training courses at client premises or via online platforms (Microsoft Teams and Zoom), covering difficult customers, professional telephone and email skills, and complaint resolution across sectors including IT help desks, field services, NDIS and education.
• Public courses include the Professional Telephone & Email Skills Masterclass and IT Help Desk Customer Service Skills, priced at $595 per person with group discounts, delivered as interactive 4-hour programs.
• Works with corporate, government and small businesses nationally, with named clients including the National Rugby League, Choice Hotels, Catholic Healthcare and Department of Housing & Public Works.

Best for: organisations whose teams work with customers and need practical, interactive training to improve handling of difficult interactions and deliver consistent exemplary service.

Customer Service Training Australia offers Difficult Conversations training focused on equipping staff to handle challenging customer interactions across phone, email and in-person settings.

• Customised courses teach techniques for delivering bad news professionally, managing customer objections and resolving complaints in various commercial scenarios, using role-plays based on real workplace situations.
• Training delivered via online platforms (Teams, Zoom) or at client premises, adapted to specific industry contexts including field services, IT support, NDIS and education.
• Founded in 1999, the vendor works with corporate and government organisations to help staff deal confidently with difficult and overbearing customers while maintaining professional communication and company protocols.

Best for: teams managing high-conflict customer interactions who need practical skills to resolve issues professionally while protecting customer relationships.