Learning, Training and Capability Development
Sales and Customer Service Training
Catalyst Enablement provides Sales and Customer Service Training from Melbourne and Sydney to organisations across Australia and New Zealand, built to solve the transfer problem so skills are applied on the job rather than forgotten after a workshop.
- Every engagement starts with discovery, moves through program design tailored by role, experience level and commercial environment, then into workshops, AI-powered practice and reinforcement structured into daily work.
- Workshops are delivered in-person, virtually or in hybrid format, in cohorts of up to 20 people per program, with AI-powered practice in scenarios specific to the client’s customers and deals.
- Capability focus areas include negotiation skills, objection handling, value articulation, consultative discovery, retention and renewal, stakeholder management, data literacy and commercial confidence.
- Manager coaching capability is developed alongside rep skills, and programs cover the full revenue and customer lifecycle: acquisition, onboarding, adoption, expansion and renewal.
Best for: sales and customer success leaders in mid-market organisations whose teams perform unevenly or whose previous training did not stick.
