AI Core CRM

AI Core CRM provides Workforce Management Systems for Australian NDIS providers through its Effica platform, developed in North Adelaide and certified to ISO/IEC 27001:2022.

• Effica brings rostering and shift management with fatigue rules, travel time and worker availability into one workspace, alongside credential tracking, compliance monitoring, document expiry alerts and incident tracking.
• Support workers clock in and out through a mobile app with location verification and care notes, and payroll data exports to Xero and Employment Hero.
• Pricing is published at $19 per active seat per month plus GST, with a minimum of 50 active seats and implementation allowances from $200; the vendor notes the platform fits best at 100 or more active seats.
• Certified to ISO/IEC 27001:2022 by SIS Certifications in July 2025, with primary database, authentication and file storage hosted in Sydney; registered NDIS provider Tibii uses the platform across SIL (Supported Independent Living), in-home and community supports.

Best for: Australian NDIS providers with 50 or more active seats replacing spreadsheets with one system for rostering, compliance and payroll export.

AI Core CRM builds AI Enabled HR Tools from North Adelaide, embedding automation and insight into its Effica platform for Australian NDIS providers.

• The Effie AI assistant summarises context, surfaces risks and prepares work for team approval.
• AI workflows minimise the information sent to models and mask or replace direct identifiers, and customer data has not been opted into model training.
• AI processing runs on OpenAI infrastructure certified to SOC 2 Type 2 and ISO/IEC 27001, 27017, 27018 and 27701, with sensitive operational actions captured in audit logs.

Best for: NDIS and care providers that want AI assistance in daily operations with privacy controls and human approval built in.