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World Travel Protection

World Travel Protection delivers 24/7 corporate travel risk management and medical and security assistance from Brisbane to organisations worldwide.

Overview

Display / Trading Name
World Travel Protection

Business Description

World Travel Protection provides medical, travel and security assistance for corporate and academic travellers and expatriates before, during and after they travel. Its experts work from dedicated Command Centres in Australia, Canada and the UK, and in Argentina through sister company Universal Assistance, with the Australian office in Brisbane.

The team includes registered nurses, paramedics, doctors, intensive care workers and security professionals. World Travel Protection has been part of Cover-More Group for over 30 years and became part of the Zurich Insurance Group in 2017.

Service & Expertise

Mobility, Migration and Global Workforce

Travel Risk Management

World Travel Protection provides Travel Risk Management from Brisbane to organisations across Australia and worldwide, supporting travellers on the ground and the risk managers responsible for their safety and wellbeing.

  • Organisations can benchmark travel risk management policies against the ISO 31030 standard using a self-audit tool, and travellers are prepared pre-trip with travel risk training, procedures and policies.
  • Travel risk assessments weigh traveller, destination and activity factors and deliver destination-specific insights, health and safety briefings and legal and emergency contacts before departure, plus training such as Female Traveller Safety and Global Road Safety.
  • The Travel Assist App lets travellers share a precise location or an approximate location within 5 km, so they receive relevant alerts, and includes an emergency call button.
  • Command Centres in Australia, Canada, the UK and Argentina provide 24-hour emergency medical and security assistance, with daily medical and security risk analysis and reporting.

Best for: corporations, academic institutions, non-profits and government bodies with a travelling workforce.

Wellbeing and Mental Health

Critical Incident Response

World Travel Protection provides Critical Incident Response from its Brisbane Command Centre to organisations worldwide, with practising medical professionals and security experts a phone call away 24 hours a day, 365 days a year.

  • Security experts continually track global threats and, in a security incident, help remove travellers from harm’s way.
  • Medical teams navigate foreign medical institutions for everything from daily illnesses to life threatening emergencies.
  • Medical repatriation returns sick or injured travellers home for treatment with constant communication to patient, family and risk manager.

Best for: employers that need immediate medical and security response for travellers in an emergency abroad.

Operational Coverage

  • ACT (Hybrid)
  • New South Wales (Hybrid)
  • Northern Territory (Hybrid)
  • Queensland (Hybrid) Level 15, 340 Adelaide Street, Brisbane QLD, 4000
  • South Australia (Hybrid)
  • Tasmania (Hybrid)
  • Victoria (Hybrid)
  • Western Australia (Hybrid)

Contacts & Channels

FAQs

Where is World Travel Protection based in Australia?

The Australian office is at Level 15, 340 Adelaide Street, Brisbane, which is one of the Command Centres alongside Canada, the UK and Argentina.

Does World Travel Protection help with ISO 31030?

Yes. Organisations can benchmark their travel risk management policies against the ISO 31030 standard using its self-audit tool, and travellers are prepared pre-trip with travel risk training, procedures and policies.

What happens in a medical emergency abroad?

Command Centres provide 24-hour emergency medical and security assistance, and medical repatriation returns sick or injured travellers home for treatment when necessary.

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