Rob Kellock Business Consulting

20 years as a consultant. Advanced IT skills: For automating the mundane or onerous. Pragmatism: There's always a better, more efficient way to do the same thing - our job is to find that way. Data-driven: We make decisions based on data and provide the dashboards and automated reporting so you can do the same. Independent: We aren't tied to any one piece of software or certification body. We help you decide what's best for your company.

Because it can open customers doors. Tier 1 contractors and Government Bodies typically insist on it. Those who don't insist on it, still see it as a competitive advantage. It brings benefits - order from chaos, security from uncertainty, scalability from transient > Quality management certification ensures you keep putting the customer first. > Safety management certification keeps your workers and who they interact with safe and more importantly reduces those accidents and incidents that are so costly to your business. > Environmental management certification can bring cost savings and is becoming ore of a customer expectation.

1. Know Your Business - Define your scope. - Understand your context, stakeholders and compliance obligations. - Understand customer needs and expectations. 2. Show Leadership - Establish policy and objectives. - Define roles, responsibilities and authorities. - Demonstrate management commitment. 3. Manage Risks and Opportunities - Identify risks and opportunities. - Plan actions to address them. - Manage changes in a controlled way. 4. Control Your Processes - Define how work gets done. - Establish process controls and checks. - Manage outsourced providers and suppliers. 5. Resource the System - Provide competent people. - Maintain infrastructure, equipment and work environments. - Ensure staff are trained and aware of their responsibilities. 6. Deliver Consistent Outcomes - Understand and control customer requirements. - Manage design and development where applicable. - Verify products and services meet requirements. 7. Keep Evidence - Control documents and records. - Maintain traceability where needed. - Retain evidence of compliance and performance. 8. Monitor Performance - Measure key processes and objectives. - Monitor customer satisfaction. - Analyse data and trends. 9. Audit and Correct - Conduct internal audits. - Investigate nonconformities (includes incidents and accidents). - Implement corrective actions and verify effectiveness. 10. Review and Improve - Conduct management reviews. - Identify improvement opportunities. - Continually improve the management system.