Kairros

Kairros provides Injury Management and Return to Work services across Australia, purpose built for the country’s culturally and linguistically diverse workforce, with 30 years of experience since 1994.

• Has supported more than 14,000 culturally diverse clients, 68% of whom are non-English speaking, with a team that speaks over 80 languages and an in-house Kairros Interpreting Service (KIS) available to every client.
• Reports 95% of clients remain employed at the 13-week checkpoint and 90% client satisfaction, with strong feedback on cultural safety and accessibility.
• Delivers same-employer and new-employer return to work pathways covering worksite assessment, medical case conferencing, functional capacity evaluation and graded return to work plans, plus vocational assessment and job placement support where a return to the pre-injury employer is not possible.
• Offers telehealth delivery for regional and rural clients through a team with an average tenure of 9.5 years, alongside early intervention services for faster access to suitable duties.

Best for: employers and insurers managing injury claims for a culturally and linguistically diverse workforce, including regional or rural workers, who need return to work coordination with in-house interpreting support.

Kairros delivers Safety Training across Australia through education and training workshops focused on culturally responsive injury prevention and recovery.

• Workshops cover manual handling (based on the National Code of Practice for Manual Handling), ergonomics for office environments, and cultural competency and interpreter best practice guided by the AUSIT Code of Ethics.
• Sessions include understanding mental health across culturally and linguistically diverse (CALD) communities, using the Patient Explanatory Model and a Case Management Toolkit for claims advisors.
• Programs are measured against Kirkpatrick’s Four Level Training Evaluation Model using pre and post surveys, tracking reaction, learning, behaviour and results.

Best for: employers wanting to reduce workplace injury risk and improve cultural competency in claims and rehabilitation teams through structured, evaluated training.