Investigative Services Group

Investigative Services Group delivers Workplace Investigations, independent workplace and factual investigations, for organisations across New South Wales and the ACT, including remote worksites via travel or video conferencing.

• Assigns two investigators to every workplace investigation to maintain continuity of service throughout the process.
• Uses a secure, customised Case Management System that integrates with insurance industry software such as Duck Creek and Guidewire for real time investigation updates.
• Positions its independence as a defence against future Fair Work claims or litigation, aiming to resolve issues before they escalate.
• Also supports lawyers with outsourced investigations and offers skip trace and process serving, evidenced by named client testimonials.

Best for: managers or in house legal teams in NSW or the ACT who need a procedurally fair, independently run workplace investigation but lack the time or capacity to conduct it themselves.

Investigative Services Group provides Misconduct Investigations for organisations across New South Wales and the ACT dealing with workplace allegations.

• Publishes guidance on investigating misconduct in the workplace, emphasising how early handling affects procedural fairness outcomes.
• Focuses on even handed, impartial evidence gathering rather than advocacy for either party in a matter.
• Works flexible hours to fit client schedules and keeps investigation details private and confidential.

Best for: managers or team leaders facing a fresh misconduct allegation who need an independent investigator engaged early to protect procedural fairness.