Employee Matters

Employee Matters provides HR Outsourcing and Managed Services across Australia, with offices in Sydney, Melbourne and Brisbane. The firm embeds experienced HR Experts into client organisations as a cost-effective alternative to in-house teams, supported by 300+ years of combined team experience and consistently high client retention.

• Founded in 2011, Employee Matters maintains a Net Promoter Score of 83+, customer satisfaction rating of 97%, and 75% client return rate.
• Offers flexible engagement models including hourly consultation, the HR Accelerator retainer package (12-hour diagnostic and strategic roadmap), and embedded Expert placement tailored to each organisation’s needs.
• Delivers expertise across HR policy development and compliance, Modern Award interpretation, Fair Work compliance, recruitment, redundancy and exit management, investigation and resolution, and organisational culture and change management.

Best for: small to mid-size businesses seeking cost-effective, flexible HR expertise without the overhead and continuity risk of recruiting and retaining full-time HR staff.

Employee Matters delivers Recruitment Process Outsourcing across Australia, providing end-to-end recruitment solutions from role definition through offer and onboarding. Embedded Recruitment Experts or tiered packages allow organisations to tap recruitment expertise without the cost of in-house specialists or traditional agency fees.

• Recruitment Experts bring 10+ years experience and deep industry knowledge; they handle job design, CV review, candidate screening, interviewing support, feedback, and offer coordination.
• Two engagement models: Partner Recruitment Service (RPS) for embedded, long-term support including employer branding strategy and recruitment forecasting; or Tiered Recruitment Packages for defined-scope, fixed-price delivery.

Best for: organisations with ongoing or episodic hiring needs seeking flexible, expert-led recruitment without the financial commitment of permanent staff or traditional recruiters.