Consultancy Matters

Consultancy Matters provides Mediation and Conflict Resolution across Brisbane, Queensland, specialising in resolution-focused alternatives to adversarial investigations. Founded by Kirsty Augustine, a nationally accredited mediator (NMAS/AMDRAS) with a Graduate Certificate in Industrial Relations, the practice delivers confidential, impartial mediation, facilitated discussions, conflict coaching, and conflict management training.

• Extensive employment and industrial relations background across construction, agriculture, education, health and aged care sectors.
• Resolves workplace disputes through mediation, facilitated discussions, and one-on-one conflict coaching, addressing root causes rather than centring on blame or allegations.
• Offers conflict management workshops on discrimination and psychosocial hazards, combined with workplace culture reviews and psychosocial risk assessments.
• Approach prioritises sustainable outcomes designed to reduce prolonged sick leave, workers compensation claims and turnover while strengthening trust and engagement.

Best for: organisations seeking to resolve workplace disputes and improve culture through mediation and conflict coaching rather than formal investigations.

Consultancy Matters provides Psychosocial Risk Management services, assessing and mitigating workplace factors that harm employee mental health and wellbeing. Kirsty Augustine brings accreditation in Organisational Coaching and Accredited Mental Health First Aid training to complement her nationally accredited mediation and conflict resolution expertise.

• Systematic psychosocial risk assessments identify workplace factors arising from how work is designed, organised and managed, plus the social environment, to create a psychologically safe workplace before harm occurs.
• Combined with conflict coaching and culture reviews, the practice addresses psychosocial hazards embedded in WHS legislation through prevention and early resolution rather than formal investigation.
• Kirsty holds accreditation as an Accredited Mental Health First Aider and is certified in Organisational Coaching Level 1, informing her approach to supporting individuals through workplace stress and change.

Best for: organisations needing to meet WHS obligations by identifying and mitigating psychosocial hazards before they escalate to mental health claims or staff turnover.