Conflict Resolution Service

Conflict Resolution Service provides Mediation and Conflict Resolution across Canberra and the ACT, delivering workplace mediation to strengthen working relationships and accredited conflict resolution training grounded in grounded in evidence dispute resolution practice. Operating as a not-for-profit organisation for more than 36 years, CRS has built deep expertise in helping organisations and individuals prevent, manage, and resolve workplace conflict.

• Workplace Mediation: Professional mediation services to help resolve disputes and promote healthier working relationships through structured, impartial processes.
• Accredited Training Provider: Delivers conflict resolution training under the Australian Mediator & Dispute Resolution Accreditation Standards framework, equipping staff with essential dispute resolution skills.
• Grounded in evidence Practice: Drawing on three decades of experience, CRS applies proven conflict resolution methodologies to support sustainable workplace culture change.
• Local Expertise: Based in Canberra with deep understanding of ACT workplace contexts and regulatory environment.

Best for: Medium sized and large organisations in the ACT seeking professional workplace mediation services and staff training to build internal conflict resolution capability.

Conflict Resolution Service delivers Conflict Management training through its WECAN (Workplace Essentials: Communication and Negotiation) online program, providing self-paced, interactive learning in workplace communication, negotiation, and conflict resolution skills.

• Online and Self-Paced: Flexible learning accessible anytime, anywhere at $49, with practical modules covering negotiation planning, workplace communication strategies, and dispute de-escalation techniques.
• Proven Curriculum: Developed with industry expertise, the program includes interactive videos, practical scenarios, and quizzes to reinforce key concepts and build practical capability.
• Certificate Credential: Upon completion, participants receive a Certificate of Completion to support career development and professional credibility.

Best for: Job seekers, emerging professionals, small business owners, and HR teams in the ACT seeking affordable, accessible training to strengthen workplace communication and conflict resolution skills.