Centro ASSIST

Centro ASSIST provides Enterprise Risk Management software for Australian NDIS and community care providers, established in 2018 and supporting more than 3,000 customer organisations.

• Its cloud quality management system combines risk and governance registers, incident, complaints and feedback recording, internal audit scheduling and a continuous improvements register that tracks actions, owners and resolutions.
• Products scale from Centro FREE and Centro ESSENTIALS through Centro QMS to Centro KMS for large organisations, with business risk and controls included in KMS and available as an add-on to QMS.
• Part of the global Volaris Group, the company states it is software rather than a consultancy, and pairs subscriptions with services including a 5-Day Audit Preparation Service and a Compliance Manager service that runs monthly internal audits with reporting.
• Published resources support providers facing mandatory Supported Independent Living registration ahead of the NDIS Commission deadline of 1 October 2026.

Best for: NDIS and community care providers that need structured risk, incident and audit management ahead of registration, re-registration or surveillance audits.

Centro ASSIST supports Workplace Policy and Procedures management for Australian care providers through its Centro QMS platform, with a policy library mapped to the NDIS Practice Standards.

• All paid tiers include editable policies, processes and documents in one place, with required reading and staff acknowledgement tracking.
• Its Compliance Manager service uploads content, sets review dates and publishes minor changes so policies stay current between audits.
• A Supported Independent Living module adds content mapped to the new SIL Practice Standards before the 1 October 2026 deadline.

Best for: care providers replacing spreadsheets and shared drives with a maintained policy system before a certification audit.