CX Skills

CX Skills provides Sales and Customer Service Training across Australia, with expert-led live online and onsite courses, backed by 349+ verified reviews averaging 4.9/5.0.

• Courses span frontline customer service, modern contact centre operations, WFM optimisation, sales enablement and end-to-end CX transformation, with 14+ downloadable frameworks built into each program.
• Trainers are experienced practitioners who’ve led large-scale operations and managed real P&L responsibility; featured trainers include Marc Carriere and Daniel, with client testimonials from Princess Cruises, REA Group and City of Casey.
• Delivery is live online or onsite with structured programs (7-hour team leader courses at $997 per person), practical toolkits and certificates of completion.
• Official training partner of the Australian Customer Experience Professionals Association; offers 25% discount to ACXPA members.

Best for: Call centre and customer service teams seeking practical, outcome-driven training with measurable engagement and performance improvements.

CX Skills offers Supervisor and Manager Training designed specifically for contact centre team leaders and emerging supervisors, with practical vendor-agnostic frameworks delivered over 1-7 day live sessions.

• Courses cover call centre team leadership fundamentals, coaching techniques, workforce management essentials and operations management, with downloadable tools and real-world case studies.
• Trainers combine deep contact centre operational experience with engaging facilitation; participants consistently cite practical applicability and immediate on-shift value.
• Available public and private delivery options; public courses start at $997 per person with ACXPA member discounts available.

Best for: Contact centre supervisors and emerging leaders seeking rapid skill development in team management and operational leadership with immediate workplace application.