Customer Driven

Customer Driven delivers Team Effectiveness Programs and organisational development services to optimise workforce performance through assessment, training and coaching, across Australia from offices in Brisbane, Melbourne, with satellite presence in Sydney, Perth, and Hobart.

• Applies proprietary High Performance Ecosystem Model with four core pillars to assess organisational capabilities and develop maturity improvement roadmaps; assessments range from high-level overviews to detailed pillar assessments or comprehensive ecosystem reviews.
• Delivers tailored training and coaching across all four pillars to build teams that perform at a high level.
• Provides comprehensive assessment reports with actionable recommendations and onsite presentation, supporting training prioritisation and succession planning.
• Established September 2014 by Louis Dupé and Peter Trowbridge; team of business practitioners with operational delivery experience in major Australian organisations.

Best for: mid-sized to large organisations seeking strategic organisational development through systematic assessment and targeted capability building across supervisory, management and leadership roles.

Customer Driven delivers Supervisor and Manager Training, leadership development programs, and workforce capability building to enhance team and organisational performance, across Australia.

• Provides practical skills training, leadership assessment and development programs, and structured onboarding programs grounded in Customer Driven’s proprietary High Performance Ecosystem Model.
• Designs and delivers cultural and change management training to support organisational transformation and build leadership capability across supervisory and management levels.
• Incorporates maturity assessment and focused capability development to identify specific development areas for supervisors and managers.

Best for: mid-sized to large organisations seeking targeted supervisor and manager training aligned with broader organisational development and performance improvement initiatives.