Learning, Training and Capability Development
Difficult Conversations Training
Conversation Kits provides Difficult Conversations resources to HR teams, people leaders and business owners across Australia, through editable, evidence based guides created by a leadership coach and former senior HR leader.
- Nine topic specific Conversation Kits covering performance, feedback, wellbeing, difficult, career, culture, connection, employee lifecycle and flexibility conversations, with the Difficult kit addressing behaviour, conflict, negativity and exclusion.
- Each Conversation Guide includes a preparation page, a two page conversation framework and an example conversation with phrases and questions, and each kit adds a Practice and Mastery Guide with scenarios and activities.
- Frameworks including REAL (Recognise, Explore, Action, Lock-in), SBIN (Situation, Behaviour, Impact, Next) and CLAIM (Clarity, Landscape, Action, Integrate, Momentum).
- Delivered as downloadable PDFs and editable Canva templates so organisations can add their own branding, policies and terminology.
Best for: lean HR teams and time poor leaders who want consistent, self serve structure for performance, feedback and conflict conversations.