24x7 Direct

24×7 Direct provides Offshore Solutions from Melbourne to businesses across Australia, recruiting and managing full time virtual assistants based in the Philippines since 2003.

• Six step hiring process: resume screening, HR interview, due diligence and reference checks, technical assessment, second interview with the operations team and a final client interview, with 3 to 4 shortlisted candidates presented.
• General assessments test language, numeracy aptitude and personality, and technical assessments run on the Test Gorilla platform; hiring usually takes about two weeks.
• Roles span administration, bookkeeping and accounting, paraplanning, mortgage broking support, systems and network engineering, web development, SEO and digital marketing, and customer service.
• Staff work the client’s Australian hours and public holidays, use TimeDoctor time tracking, and are supported by a dedicated Success Manager with daily and fortnightly catch-ups.

Best for: small and medium Australian businesses that want a dedicated full time offshore team member with recruitment, payroll and HR handled by the agency.

24×7 Direct provides HR Outsourcing and Managed Services from Melbourne to businesses across Australia for the offshore staff it places, so clients direct the work while the agency runs the employment side.

• All HR and infrastructure functions for placed staff are managed by 24×7 Direct, including payroll, leave entitlements and a secure laptop with IT support.
• A Success Manager organises onboarding, holds regular client check-ups and manages the performance appraisal process.
• An up-to-date HR portal gives staff self-service access to information, and task tracking is visible to client and staff.

Best for: businesses that want offshore staff administered by a provider certified to ISO/IEC 27001:2022.